FREQUENTLY ASKED QUESTIONS
WHAT SEPARATES VFUEL FROM OTHER GELS?
VFuel is the most easily digestible gel on the market. We use dextrose instead of fructose so there is almost no chance of any gastric distress when consuming VFuel. In addition, we use a blend of supplements that is very unique and has shown to drastically limit muscle fatigue and breakdown. And, unlike a few of our competitors, we can keep the cost per packet down as we are not driven by profits but are here to help endurance athletes, like ourselves, achieve their goals. To read more about what separates us from all of the others you can go to the following pages: VFuel Advantage & Ingredients.
HOW SHOULD I CONSUME VFUEL?
We recommend finding the optimal levels for you, individually. Everyone is different with different goals, paces, body types, home climates, etc. To tell you there is only way way to consume VFuel would be a bit misleading. In general, we advise consuming one packet every 30/45 minutes during any given endurance activity. In addition, we recommend consuming one packet about 15 minutes before the workout/race and one immediately following the workout/race. Always follow with a gulp or two of water. Read more on the following page: Training
IS THERE FRUCTOSE IN VFUEL?
Absolutely not! We are the only endurance gel that has no fructose whatsoever. This ingredient is the sole source of gastric distress that many experience when consuming gels. It was an easy fix and was the one thing we definitely had to change as we were making our own VFuel for personal use. If your system can’t handle the fuel you’re giving it (because of the fructose) then what is the point of using that fuel source? Especially when you’re trying to run a marathon, compete in an Ironman, or even during training for these kinds of events. We push our bodies… it’s time to give back.
IS VFUEL GLUTEN FREE?
Yes, VFuel is Gluten Free. We do not have VFuel certified gluten free as of now as it is an expense we do not see as necessary at this time. All ingredients that go into VFuel are gluten free.
ARE ANY ADDITIONAL FLAVOURS IN THE WORKS?
Yes, we hope to have several more flavours released in the not too distant future. Please let us know which flavours you’d like to see!
ARE ANY ADDITIONAL PRODUCTS IN THE WORKS?
Yes, we certainly plan to have a variety of products. However, it took us years to develop VFuel and we will use the same diligence and care in creating any new product. If we do release a new product it will be as unique and innovative as VFuel Endurance Gel is. We have a different take and outlook on what an endurance nutrition product can be and this will be carried across our entire line of products. Let us know if there is a certain product you would like us to offer!
- 1 x Sample Pack = $3.50 delivery.
- 2 x Sample Packs = $7.00 delivery
- > 2 Sample Packs & Everything else = $9.50
- > $200 product value = Free Shipping
Postage and courier fees within Australia are expensive, no two ways about it. However, we aim to keep costs as low as possible because we understand it sucks to get as far as Checkout only to find that delivery is half the cost of your order! Our delivery charges are as close to “cost” as possible, generally rounded up to the nearest $0.50 to keep things simple. Some examples are as follows:
- Sample packs are shipped in an A5 envelope, the largest size/weight we can squeeze under the “letter” threshold, meaning we can use standard postage stamps, whereas all other items are shipped either through Australia Post or Courier, depending on weight and volume.
- After the costs of the envelope, printing and so forth, the cost is $3.50 per sample pack, 2 Sample packs = $7.00
- The maximum cost for regular delivery regardless of how much you order is $9.50.
- Orders over $200.00 in product value ship free.
- Express Shipping is $15.00
ORDER PROCESSING & DISPATCH
We make every effort to keep our costs down and our processes time and cost efficient. Orders will be processed according to the following schedule:
- Orders received between 5:01 pm Wednesday and 4pm on Sunday will be dispatched on Monday.
- Orders received between 5:01 pm Sunday and 5pm on Wednesday will be dispatched on Thursday.
Goods to metro areas are typically delivered within a 2 of days dispatch. We apologise for any inconvenience this may cause.
PLEASE NOTE: We do NOT monitor the email address “[email protected]” daily. As suggested above, we batch our order processing and dispatch Mondays and Thursdays. Therefore, we don’t check this email address except on Sunday and Wednesday Afternoons. If you need to get in touch with us outside of these hours, please contact us on Facebook (preferentially) or by emailing “[email protected]”
AUTHORITY TO LEAVE (ATL)
Unless specifically requested not to, you agree to authorise our nominated Courier (or Australia Post) to leave your purchased goods by your door or in the mailbox of your nominated address. In purchasing these goods an “Authority to leave” is actioned on your behalf. By purchasing from VFuel Australia you agree to these terms.
Please note that PO Boxes are owned by Australia Post and cannot be used for deliveries by any provider other than Australia Post. Single sample packs and express deliveries can be shipped by post because they’re small enough to fit into an envelope, however orders larger than 250g can only be shipped to a street address (business or residential). If you nominate a PO Box for orders other than single sample packs we reserve the right to request that you provide an alternative address. This will delay your shipment.
GOODS NOT DELIVERED
If your items don’t arrive please give us a call on 0402 681 017 or email us at [email protected] and we’ll help you track them down.
We do, of course, accept returns for faulty products, products damaged during transport or products that don’t match the description. Please send these back to us together with a copy of your postage receipt for confirmation and, if found to meet the above criteria, we will reimburse or replace the goods as requested, and reimburse your shipping costs. If the goods are found not to be faulty, damaged or misdescribed, you will be given the option to have the goods either returned to you (at your cost) or destroyed. We’ll grant change of mind returns where the goods are unopened and in their original packaging, with the exception of our food products (VFuel, SOS etc.) which we restrict for Health and Safety reasons. In all cases shipping costs for change of mind returns are yours to bear. All claims for the return of goods must be made by email to [email protected] within 48hours of receiving the goods.
We accept Paypal and Direct Deposit. Paypal is fully encrypted and can be used to pay from your bank account (if setup correctly) or credit card. A Direct Deposit, or Electronic Funds Transfer (EFT) is made from your banking institution either online, by phone or in person. Our bank details are provided on checkout. Orders will be shipped once payment in full is confirmed.
VFuel Australia part of Wildplans Pty. Ltd. Payments processed through Paypal will appear as Wildplans Pty. Ltd. on your statement.
By default we only ship within Australia, however we’re happy to help you find a local supplier where we can. If you’re in New Zealand, head over to VFuel New Zealand have a chat with the folks there. In the USA head straight to the source at www.vfuel.com. For all other in enquiries drop us a line and we’ll see if we can’t point you in the right direction.
ORDERING BY PHONE
Unfortunately we don’t accept orders by phone. If you’re having issues using the website please let us know and we’ll help where we can.
MEET OUR ATHLETES
Meet the athletes that trust VFuel for their training and racing nutrition.
BECOME A RETAILER
We’re looking for high quality, specialty retailers to help us spread the VFuel word. Interested?